Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at twinniesboutique26@gmail.com. 

If your return is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please do not send any items back without first requesting and receiving approval for your return, as unauthorized returns will not be accepted.

If you received a defective item or the wrong item, please contact us before returning it. We’ll provide instructions for the return and, when applicable, cover the return shipping costs.

You can always contact us for any return question at twinniesboutique26@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

No exchanges are accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Once your return has been received and inspected, your store credit will be issued within 10 business days. You’ll receive your store credit electronically and can use it toward a future purchase with us.
If more than 15 business days have passed since we’ve approved your return, please contact us at twinniesboutique26@gmail.com.